We are actively monitoring the public health situation related to COVID-19 to ensure that we are well informed and ready to serve you during this difficult time. We continue to put the safety and well-being of our customers and employees first. 


Temporary Changes to Branch Lobbies

In an effort to limit the potential spread of COVID-19, we've transitioned all of our branches to drive-up and ATM only except our Trumbull branch, which does not have a drive-up, will operate by appointment and ATM only.  At this time, all hours have remained the same.

We are making every effort to accommodate your needs while ensuring the health of all.  Individuals who are in need of special arrangements for banking services should contact our Customer Service Center at 800.461.0672 or customerservice@nsbonline.com


Need to Access Your Safe Deposit Box or Get Something Notarized?

Please call our Customer Service Center at 800.461.0672 or send an email to customerservice@nsbonline.com to schedule an appointment to access a branch.
Mortgages and Consumer Loans

We recognize the many challenges COVID-19 is creating for our customers and communities and we are here to help.  


Convenient Options for Your Banking

This is an opportune time to familiarize yourself with the many banking solutions we have available in addition to our branch locations. 
  • Online and Mobile Banking services are available 24 hours a day, 7 days a week, allowing you to perform banking transactions from your home or office location, including depositing checks, transferring funds, checking your balances, reviewing account activity, paying bills and more.  If you are not already registered to use our online and mobile banking, visit our Online and Mobile banking page to enroll. 
  • Our Customer Service Center is available to assist with your banking needs or questions you may have.  Call us at 800.461.0672 or use our chat option.
  • If you need to open a personal account, please open your account online. 


Small Business

The Small Business Administration is offering disaster assistance low interest rate loans to small business customers in Connecticut. To find out more visit the SBA site https://www.sba.gov/funding-programs/disaster-assistance.

You can also reach out to us at our 800.461.0672 or send an email to smallbusiness@nsbonline.com.  We can connect you to our Small Business Lenders who can provide you with guidance and resources to help you through this difficult time.


Preventive Measures We Have Taken

  • Enhanced cleaning and disinfecting of all customer and employee spaces including ATMs
  • Supplied hand sanitizer and wipes to all branches and employee work areas
  • Advised our employees to stay home if they are sick until they are symptom free
  • Adapted our Business Continuity Plan to ensure we are as prepared as possible for this specific situation

Stay Alert and Keep Your Information Safe

In times like these, online scams and other fraudulent activities may be on the rise.  Cyber criminals attempt to take advantage of fears surrounding the Coronavirus by setting up websites to sell bogus products, and using fake emails, texts, and social media posts to try to obtain your personal information and take your money.  Check out the Federal Trade Commission’s article about Coronavirus Scammers or learn more about protecting yourself from fraud on our  Security and Privacy page.

Reliable Sources of Information


Since 1855, our commitment to our customers and our community has been unwavering through good times and bad, and we will continue to be here to support you during these uncertain times.  We wish you safety and good health!