As you know, we at Newtown Savings Bank are big believers in The Power of Local. We're also big believers in the power of technology, and we’re pleased to tell you that we’ve upgraded our branch systems, Online Banking and Mobile App to make your experience with us even better now and in the future!
View informative videos to guide you through the new Online Banking/Mobile App.
Below is some general information regarding the update:
General Questions & Preparation
When was the system upgrade completed?The system upgrade was completed on Tuesday, June 6.
Why did the Bank upgrade its system?
The upgraded system enables us to serve you better now and in the future with:
The upgraded system enables us to serve you better now and in the future with:
• A new look and feel for Online Banking and the Mobile App
• Faster account openings
• Easy-to-read statements with helpful summaries
• Better security features
• New and improved products in the future
• Faster account openings
• Easy-to-read statements with helpful summaries
• Better security features
• New and improved products in the future
It takes a few days to complete these upgrades and ensure they’re running smoothly. Although we have made the upgrades as quickly as possible, and this timeframe is considered typical, we sincerely apologize for any inconvenience this has caused and thank you for your patience.
Where can I learn more?
If you need assistance, please contact our Customer Service Center at 203.426.2563 or visit one of our branches.
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If you need assistance, please contact our Customer Service Center at 203.426.2563 or visit one of our branches.
Bill Pay - All payees and scheduled payments will remain in place and occur as usual during and after the upgrade.
Did my Username & Password change?
No, your Username did not change. However, for security reasons, you will be prompted to enter a secure access code to log in to Online Banking and the Mobile App. You may choose to receive the code via text, phone call or email. Once you enter your code, you will be prompted to create a password.
No, your Username did not change. However, for security reasons, you will be prompted to enter a secure access code to log in to Online Banking and the Mobile App. You may choose to receive the code via text, phone call or email. Once you enter your code, you will be prompted to create a password.
If the first time you login you see your contact information presented incorrectly, please call the Customer Service Center at 203.426.2563 or visit one of our branches.
I have alerts and/or nicknames established in Online Banking, do these remain the same?
Any previously established account nicknames will remain the same. If you have previously set up alerts within Online Banking or the Mobile App, you will need to recreate them after the upgrade.
Any previously established account nicknames will remain the same. If you have previously set up alerts within Online Banking or the Mobile App, you will need to recreate them after the upgrade.
Do I need to download a new Mobile Banking App?
Yes, you will need to download the new Newtown Savings Bank App available from the Apple App Store™ or Google® Play store.
Yes, you will need to download the new Newtown Savings Bank App available from the Apple App Store™ or Google® Play store.
To download, visit the store for your device and search "Newtown Savings Bank”. The new app has a white background with a red flag in the center (whereas the previous mobile banking app had a blue background with a red flag in the center).
Apple, the Apple logo, iPhone, iPad, Apple Watch and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Pay and Android is a trademark of Google Inc.
Will I be able to see check images?
Check images from transactions prior to June 6 will be available in statements approximately 2-3 weeks after the system upgrade. Check images from transactions on or after June 6 will be available.
How many months of transaction history will be available in Online Banking and the Mobile App?
You will be able to access more than 12 months of transaction history through Online and Mobile Banking.
You will be able to access more than 12 months of transaction history through Online and Mobile Banking.
Did my Telephone Banking PIN change?
Consumer Accounts: The first time you call into the system after the upgrade, you will log in using the last four digits of your Social Security Number and then will be prompted to establish a new PIN.
Consumer Accounts: The first time you call into the system after the upgrade, you will log in using the last four digits of your Social Security Number and then will be prompted to establish a new PIN.
Business Accounts: The first time you call into the system after the upgrade, you will need to use the last five digits of your Social Security Number and then will be prompted to establish a new PIN.
What if I do not have a Social Security Number?
Visit one of our branch offices or contact our Customer Service Center 203-426-2563.
Visit one of our branch offices or contact our Customer Service Center 203-426-2563.
Debit Cards, ATMs & Credit Cards
No, Debit Cards will continue to function as usual and your PIN will remain the same.
Did my Credit Card change?
Credit Cards will continue to function as usual.
How do I manage Debit Card my card?
Control your Debit Card through the CardValet App, making it easy to set alerts and manage your finances on the go.
Accounts & Transactions
Do my scheduled transfers in Online Banking continue to work?Yes, any scheduled transfers you have established will remain in place.
Do my payments established in Bill Pay remain the same?
All payees and scheduled payments will remain in place and occur as usual during and after the upgrade.
All payees and scheduled payments will remain in place and occur as usual during and after the upgrade.
Did my account number(s) change?
No. There will be no changes to account numbers
No. There will be no changes to account numbers
Do transactions occur the same way as in the past?
Many transactions will be posted in real time. This means transactions will post to your account throughout the day as activity occurs. It is important to note that an Insufficient Funds Fee may be charged immediately if a transaction posts and there are not sufficient funds available in your account to cover the transaction.
Many transactions will be posted in real time. This means transactions will post to your account throughout the day as activity occurs. It is important to note that an Insufficient Funds Fee may be charged immediately if a transaction posts and there are not sufficient funds available in your account to cover the transaction.
Do my direct deposit(s) remain in place?
Yes. Any direct deposits you have established will remain in place.
Yes. Any direct deposits you have established will remain in place.
Do my automatic payments and transfers continue as scheduled?
Yes. Any pre-established automatic payments and transfers will continue. Please note, they will occur at the end of the day versus the beginning of the day.
Yes. Any pre-established automatic payments and transfers will continue. Please note, they will occur at the end of the day versus the beginning of the day.
How many months of transaction history will be available in Online Banking and the Mobile App?
You will be able to access more than 12 months of transaction history through Online and Mobile Banking.
You will be able to access more than 12 months of transaction history through Online and Mobile Banking.
Will I be able to see check images?
Yes, check images are available.
Will the branch ask for my identification?
Yes. Beginning June 6, when you visit a branch, we may ask to scan your license or other identification. This will help us identify you quickly during future visits and deter fraud.
Yes. Beginning June 6, when you visit a branch, we may ask to scan your license or other identification. This will help us identify you quickly during future visits and deter fraud.
Statements
UPDATE: Statements prior to June 5 are now available within Online banking and our App. View them by going to Services > Achieved Documents. Statements for June 5 and after are available by going to Services > Statements & Documents. See helpful instructions below.
Did my Deposit Account statement(s) change?
You will receive your first deposit account statement with a new look and feel in early July with activity from June 5 - June 30, 2023.
Going forward, you’ll receive a statement showing activity for each previous calendar month.
Going forward, you’ll receive a statement showing activity for each previous calendar month.
If you only have a Savings or Money Market Account, you will receive your statements quarterly unless you make an electronic transaction in which case you will receive a statement for that month.
Notices, including tax statements, will be available in Online Banking and the Mobile App if you are signed up for eStatements. Statements will have the account number masked for added security (i.e., xxxxx1234).
Did my Mortgage/Loan statement(s) change?
Loan statements have a new look and feel, but you will continue to receive them at the same time of the month as previously.
Loan statements have a new look and feel, but you will continue to receive them at the same time of the month as previously.
How many months of statement history are available in Online Banking and the Mobile App?
Statements, notices, loan bills and tax bills will be available online for the past 7 years.
Statements, notices, loan bills and tax bills will be available online for the past 7 years.
Will I continue to receive eStatements?
Yes. If you already receive eStatements, which includes notices and loan bills if applicable, you will continue to receive them electronically after the system upgrade. You do not need to sign up again, however, you will need to accept a new Electronic Statements and Documents Disclosure which will be presented when you login and select Statements & Documents.
Yes. If you already receive eStatements, which includes notices and loan bills if applicable, you will continue to receive them electronically after the system upgrade. You do not need to sign up again, however, you will need to accept a new Electronic Statements and Documents Disclosure which will be presented when you login and select Statements & Documents.
Instructions for viewing statements and documents online or in the App:
- Menu>Services>Statement & Documents
- The Electronic Statements and Documents Disclosure will be presented
- Read the full disclosure (click the link at the bottom to view the full disclosure and retrieve access code) and enter the code in the confirmation box, then click “Submit”
- After you click “Submit”, click “Accept” in the lower right-hand corner of the screen.
If I choose to receive eStatements for one of my accounts, will all my statements be electronic?
Yes. Whether you are the primary or joint account owner of an account, your eStatement preference will be applied to all the accounts you have with us.
Yes. Whether you are the primary or joint account owner of an account, your eStatement preference will be applied to all the accounts you have with us.
Can I access statements prior to June 4th?
Yes. Statements generated June 4th or earlier can be accessed by navigating to Menu>Services> Archived Documents.
Yes. Statements generated June 4th or earlier can be accessed by navigating to Menu>Services> Archived Documents.
UPDATE: Zelle is available within Online Banking and our App. Please update the Newtown Savings Bank App through the Apple App store or Google Play store.
Manually update App from an iPhone: Open the App Store. Tap your profile icon at the top of the screen. Scroll to see pending updates. Tap Update next to an app to update that app.
Manually update App from an Android: Open the Google Play Store app Google Play. At the top right, tap the profile icon. Tap Manage apps & device. Apps with an update available are labeled "Update available." Tap Update.
Manually update App from an Android: Open the Google Play Store app Google Play. At the top right, tap the profile icon. Tap Manage apps & device. Apps with an update available are labeled "Update available." Tap Update.
Do I need to re-enroll in Zelle?
Yes, you need to re-enroll in Zelle. Enrollment is simple and can be done following the prompts within Online Banking or the Mobile App.
Yes, you need to re-enroll in Zelle. Enrollment is simple and can be done following the prompts within Online Banking or the Mobile App.
Access to Cash Management remains the same as before. For details, view our Cash Management webinar. If you have questions, please contact your relationship manager or 203.426.2563.
Express Web Connect will not be available until 5 days after conversion. You may use a different connection type during the downtime.
Please follow the instructions below to ensure your Quicken or QuickBooks accounts are set up with the new Online Banking connection.
Instructions:
1. Click on Services
2. Click on the “Intuit Direct Connect” tile
3. Select Generate
4. Confirmation message – exit online/mobile banking and re-initiate registration process in Intuit software
Please note: Bill Payments can no longer be initiated through QuickBooks or Quicken. Please use Bill Pay within Online Banking or our Mobile App.
If you have any questions, please contact our Customer Service Center at 203.426.2563, or visit one of our branch locations.