The privacy and confidentiality of your information is very important to us.
As a reminder - Newtown Savings Bank will never contact you requesting confidential information such as date of birth, social security number, account numbers or PIN. People who call, email or text and ask for confidential personal and banking information are most likely attempting fraud. If you receive a call requesting this information, hang up the phone and call our Customer Service at 203.426.2563, and select option 5 to report the incident.
If you receive a security code text for online/mobile banking, but you had not attempted to sign-in please contact us for support at 800.461.0672.
Learn more about protecting yourself from fraud by reviewing the information below.
- View our Information Security Brochure (PDF)
- View our interactive Identity Protection video
Safeguarding customer financial and personal data is not only the responsibility of Newtown Savings Bank but also the responsibility of every customer. Common cyber threats include phishing, spear phishing, and malicious code. Read the PDF articles below to learn some tips about how to protect your financial and personal data.
- Protect Yourself from Fraud
- Elder Abuse: Common Scams and What you Can Do About Them
- Important Tips When Reviewing Your Bank Statements
- Protect Yourself from Bank Check Fraud
- Know, Identify and Prevent Ransomware Attacks
- Cybersecurity Tips for Businesses
Here's a site that we feel provides important tips on how to protect yourself and your information while on the internet. While there's no one complete source of information, we feel that StaySafeOnline.org is a great starting point. We recommend that you visit their site.
Identity theft is the illegal use of your personal information, such as your full name or social security number, to commit fraud or deception. The identity thief can use your information to fraudulently apply for loans or credit, obtain credit cards from banks or retailers, steal money from existing accounts, or establish accounts using your name. When a thief uses the credit card and does not pay the resulting bills, the delinquent account is reporting on your credit report. These acts can damage your credit status, and cost you time and money to restore your good name.
The Federal Trade Commission (FTC) has put together important information how you can deter and if necessary recover from the theft of your identity. Please view our interactive video in our Learning Library and/or visit http://www.ftc.gov/idtheft to learn more about protecting your identity.
- Don’t click on links sent in unsolicited emails or respond to unsolicited requests for personal information by phone, mail, or online.
- Install a personal firewall and up-to-date security software on your home computer.
- Configure your security settings to receive automatic updates for your anti-virus, anti-spam and spyware detection programs.
- Create usernames, passwords and PINs that aren’t obvious.
- Create difficult passwords which include letters, numbers and symbols when possible. Don’t store them on your hard drive and change your passwords often.
- Use encryption software to secure your wireless connection at home. Shut off wireless connectivity or remove the wireless network card if you leave your computer unattended.
- Avoid using public computers to access your online banking.
- Don’t give out your social security number (SSN) unless it’s absolutely necessary. Don’t carry your social security card in your wallet or write it on your checks.
- Collect mail promptly. Ask the post office to put your mail on hold when you are away from home for several days.
- Unauthorized transactions. Promptly compare receipts with account statements and watch out for unauthorized transactions.
- Shred receipts, credit offers, account statements, and expired cards, to protect your personal information.
- Phone scams are out there. You should never make it easy for scammers to steal your money by giving them your personal information.
- Don’t give out personal information unless you know who you are dealing with. Store personal information and financial records in a safe place at home and at work.
- Always read your monthly account statements and alert the Bank is you see a transaction you didn’t authorize or if your statement doesn’t arrive.
- Is someone looking over your shoulder? Watch out for “shoulder surfers.” Shield the keypad when typing your passwords on public computers and ATMs.
It is a good idea to check your credit report at least once per year. We recommend that you visit www.annualcreditreport.com and request a free credit report.
If you have any questions or think you have a problem with an account, please contact our Customer Service Center or visit your local branch.
Our Customer Service Center is available Monday – Wednesday from 8am to 5pm, Thursday-Friday from 8am to 6pm and Saturday from 8am to 1pm at 203.426.2563 or 800.461.0672. Or, click here to find the branch closest to you and their hours of operation.