Victor A. Falco III

I appreciate Victor and Kristine for handling my refinance.
I would like to share with you what an amazing experience I had with Victor and Kristine who handled my mortgage refinance, plus anyone else who was involved at some point in the process. My refinance closed on 4/8/21 (Application taken on 2/7/21) My original mortgage (when I purchased my house 8 years ago), was done through NSB and I remember that the team who handled my application truly cared to make this purchase happen for me and that is why I decided to come back to NSB for the second time. Immediately after I submitted the application via Victor’s portal, Victor and Kristine constantly communicated with me where the mortgage stood and asked me in a timely manner for any additional documents so the mortgage could stay on track. Both of them were always on the same page, knew exactly at what stage the application was, what I needed to provide and what were the next steps. I was never asked to submit a document twice, which told me how well organized the team was and how well the process was managed.  I am so glad I came back to NSB for the refinance! For the second time I experienced consistency and effectiveness of the mortgage process at NSB and most importantly the professionalism of employees such as Victor and Kristine.  My experience was truly amazing taking into consideration that the banks (with current low rates) are experiencing high volume of applications to process, perhaps not enough manpower, yet Victor and Kristine were on top of my file and at no point I felt that my mortgage refinance wasn’t important or that purchases had preference over my application. Again, my mortgage closed within 60 days!

 
You were a lifesaver
Everything went great. No issues. Thank you again for all of your help over these past few weeks.